How is EQ (Emotional Intelligence) different from IQ?  Daniel Goleman developed a framework to explain emotional intelligence in terms of five elements:

  1. Self-awareness: examining how your emotions affect your performance; using your values to guide decision-making; self-assessment – looking at your strengths and weaknesses and learning from your experiences; and being self-confident and certain about your capabilities, values and goals.
  2. Self-regulation: controlling your temper; controlling your stress by being more positive and action-centred; retaining composure and the ability to think clearly under pressure; handling impulses well; and nurturing trustworthiness and self-restraint.
  3. Motivation: enjoying challenge and stimulation; seeking out achievement; commitment; ability to take the initiative; optimism; and being guided by personal preferences in choosing goals.
  4. Empathy: the ability to see other people’s points of view; behaving openly and honestly; avoiding the tendency to stereotype others; and being culturally aware.
  5. Social skills: the use of influencing skills such as persuasion; good communication with others, including employees; listening skills; negotiation; co-operation; dispute resolution; ability to inspire and lead others; capacity to initiate and manage change; and ability to deal with others’ emotions – particularly group emotions.


The Four Areas of EI

Shelley BrownGoleman claims that people who demonstrate these characteristics are more likely to be successful in senior management, citing research from various sources that suggests senior managers with a higher emotional intelligence rating perform better than those without. He illustrates time and time again that emotional intelligence can make a real impact in the workplace.

The framework of 5 (above), was summarized into a quadrant management approach:

  1. Self Awareness
    • Being aware of your emotions and their significance
    • Having a realistic knowledge of your strengths and weaknesses
    • Having confidence in yourself and your capacities
  2. Self Management
    • Controlling your emotions
    • Being honest and trustworthy
    • Being flexible and dedicated
  3. Social Competence
    • Being empathetic, being able to perceive another’s thoughts and points of view
    • Being aware of and sensing a group’s dynamics and inter-relationships
    • Focusing on the  needs of others
  4. Social Skills
    • Helping others to develop themselves
    • Effective leadership
    • Influencing skills
    • Excellent interpersonal skills
    • Change management skills
    • Ability to resolve arguments and discord


Bromelin People Practices utilizes emotional intelligence assessment in coaching, facilitates emotional intelligence group training and is certified to administer the Hay Emotional Intelligence Competency Index 360 leadership assessment; if you are interested in more information, please email [email protected].

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Shelley Brown
Bromelin People Practices