July 18, 2016

Emotional Intelligence: A Secret Success Strategy

How is EQ (Emotional Intelligence) different from IQ?  Daniel Goleman developed a framework to explain emotional intelligence in terms of five elements: Self-awareness: examining how your emotions affect your performance; using your values to guide…

June 27, 2016

Mentoring…. how does it work?

One of my favourite Seinfeld episodes is the one entitled “The Protoge”. George REALLY wanted to have a protoge for the status it would bring him (and someone to pick up his drycleaning!) It was…

May 16, 2016

What do other people say about you?

Do you remember the Johari window, showing that the area that we all should try to minimize is the “Unknown to Self” section? How many people do you know that THINK they are great communicators,…

April 25, 2016

Fake doctor’s notes…. what next?

Disability management is a delicate subject in most organizations; the secret is to have a comprehensive policy that provides sick benefits for those who need it and enough rigour to detect questionable claims. There is…

April 4, 2016

Coaching…. why and how?

Coaching has been used for years in sports; it is only recently that the same principles have been applied to business. A professional external coach offers something an internal resource often cannot – objectivity, focus…

February 22, 2016

How well do you conduct an interview?

Many managers who conduct interviews with internal and external candidates have never had any formal training or utilize any recruitment tools. What is the #1 mistake that they make? THEY TALK TOO MUCH! The candidate…

February 8, 2016

Recognition…. more than money

“Thank you” “I really appreciate your help” “You were great” “Good job” “Thorough and well thought out” “Very creative, an innovative approach” “The analytics were exactly what we needed” “Well done”    The Power of…